Ostoehdot

1. ABOUT JALKAASIANTUNTIJA:FI

The company is based in Sweden. All orders are shipped out from our central warehouse in Sweden with fast delivery.
Contact: https://jalkaasiantuntija.fi/support

2. PRICES

All prices in the shop are in EUR and all prices include 25.5% VAT.
We reserve the right for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

3. ORDERING

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all the details of the products, price, billing and delivery address.
Please note that we cannot change your order after the purchase has been completed. We have fast goods handling and your order will start being processed in our warehouse immediately after you have completed a purchase in our webshop. Therefore, we cannot cancel/change your order. Thank you for your understanding.
All orders must be ordered to a current and valid address.

4. PAYMENT

Safe and secure. We work with the payment provider Klarna, which means that individuals and companies can pay by invoice, partial payment and direct payment by debit card, credit card, bank transfer and swish. If you have any questions regarding your invoice or your payment method via Klarna, please contact Klarna's customer service.

5. DELIVERY

All orders are shipped from our warehouse (located in Sweden) normally on the same day or within 24 hours (weekdays).
Our normal delivery times are 2-4 working days. PLEASE NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.
During peak season or certain occasions such as after a long weekend, delivery may take longer.
Once your package has been dispatched from our warehouse, we will email you a delivery confirmation with a tracking link that you can use to track the delivery.
We send most parcels with Posti: delivery to your mailbox or door. If the package cannot be delivered to your mailbox or door, it will be sent to your nearest Posti, Schenker or DHL service point.
Some larger orders can be sent by DB-Schenker / DHL to your nearest service point.
If there is a delay in delivery (without us having notified you of a longer delivery time), you must contact us within a reasonable time, as set out in point 5.1 below)
We do not take financial responsibility for any delays caused by the shipping company.
Parcels delivered to a servive pont: It is your responsibility to track (using the trackable consignment number found in our delivery confirmation) and release the shipment at the point of delivery within the time indicated on the invoice and on the tracking link.

5.1 Do you feel that you have not received your order within a reasonable time? (Some products can be pre-ordered with longer delivery times, information about this is always on the product page).

Check that your delivery details name, address, mobile number are correct. These can be found in the order confirmation email sent to you earlier when you completed your purchase in our webshop. Please check your spam folder if you are missing the order or delivery confirmation from us. Please contact us immediately if you have not received the order confirmation within 2 hours of completing your purchase and within 10 days if you have not received the delivery confirmation.
If your delivery details are correct, please wait 5 business days after placing your order.
Please contact our customer service if your delivery details are incorrect or if you have not received your package after 5 business days.

6. UNCLAIMED PACKAGE

Parcels delivered to service points: It is your responsibility to track and release the shipment at the point of delivery within the time indicated on the notice and on the tracking link. The tracking link and tracking number can be found in our delivery confirmation email. Unclaimed packages are not covered by the right of withdrawal. For unclaimed packages (returned to us by the service point because the parcel was not collected / requested by you), a fee of currently EUR 35 is charged. If the value of the goods in your order is more than EUR 35, we will refund the difference. If the value of the goods is less than EUR 35, we will instead charge the full order amount for unclaimed parcels.
The content of your order is deposited in our warehouse and cannot be sent out to you with the same order number. If you want to reorder the same products, you need to register a new order.

7. WRONG DELIVERY ADDRESS

All orders must be ordered to a current and valid address. (Do not use an old delivery address even if you have a change of address with Postnord, as their service is unreliable and we do not take responsibility for these shipments). It is your responsibility to ensure that the address you provided at the time of ordering is correct. If your package does not arrive due to an incorrect delivery address, we may charge you EUR 35 for shipping and handling costs (depending on the size and weight of the package). We will not refund your order if it is not returned to us after the package could not be delivered due to an incorrect delivery address.

8. RETURN / RIGHT OF WITHDRAWAL / EXCHANGE

When buying goods on the website, as a private individual, you have a statutory 14-day right of withdrawal that applies from the date you have received a product that you have ordered.

8.1 When returning / exercising your right of withdrawal / exchange:

You are responsible for the cost of return shipping. You, the customer, choose the shipping method you want to use for the return.
All returns must be sent with delivery directly to our warehouse and NOT to a postal office or service point. We cannot collect return parcels that have been delivered to an agent. You are responsible for the delivery and condition of the products upon return. Products must therefore be sent well packaged and in their original packaging in unused condition. If a returned product is damaged or lost in the mail, we unfortunately cannot reimburse you for the product and you must complain to the shipping company yourself. (This is especially important to keep in mind if you do not send traceable or only use a stamp on your return package).
In the event of replacement: If you wish to change to another product, size or color, you can do so by:
1. Register a new order for the product you want to switch to in our online shop.
2. Return your order following the instructions on our returns page.
We reserve the right to deduct from the amount of the refund a sum corresponding to the selling price of the product in case of used or damaged product.

8.2 The right of withdrawal does not apply to:

For reasons of hygiene, products that are tried on/used in direct contact with the skin of the feet are excluded from the right of withdrawal. Such hygiene products are e.g. support stockings, socks, toe separators, foot files, products for nail strain, nail care, foot care, hallux valgus, morton's neuroma, hammer toe, shoe chafing... When returning such a product, the packaging must be unbroken and the product untested and completely unused.
Custom-made product, which has been specially tailored for you or has a clear personal touch according to your wishes.

9. CHANGE OR STOP AN ORDER

We have fast goods handling and your order starts to be processed in our warehouse automatically right after you have completed a purchase in our webshop. Therefore, unfortunately we cannot cancel/modify your order. Thank you for your understanding. Private individuals have a 14-day right of withdrawal, see under the heading "Right of withdrawal".

10. COMPLAINTS & CLAIMS

We inspect all products before they are sent to you. However, if the product is damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with applicable consumer protection legislation. You need to prove that the product was already broken when you received it, for example by taking pictures of the product and sending them to us together with a description of the fault. (See below for more information on how to make a complaint) We are only liable for the defect if it is original, i.e. the defect was already present in the product when you received it.
We reserve the right to remedy the defect / replace the claimed goods in the first instance.
ATTENTION! You must always contact us for an authorization before returning a defective item.
The complaint should be sent immediately after the defect has been detected.
We reserve the right to request supporting documentation for a complaint in the form of pictures and video that can be sent easily via www.wetransfer.com.
Incorrect complaints due to handling errors are charged with SEK 250. It is you as a customer who is responsible for the return cost from our warehouse to your address if you wish to keep the incorrectly claimed product.
According to the Consumer Purchase Act, it is not possible to complain about a product in case of dissatisfaction as we have no satisfaction guarantee.

10.1 How do you make a complaint?
Any errors and defects should always be reported to our customer service, stating your name, address, e-mail address, order number and a description of the error. You can also send pictures showing the defect on the product.
If we fail to remedy the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We will pay the return shipping costs for approved complaints.
We reserve the right to refuse a claim if it turns out that the goods are not faulty.

11. OFFERS, DISCOUNT CODES AND GIFTS

We may from time to time offer promotions, discount codes, gifts and other offers ("Offer"). Such Offers are only valid for the period of time specified in connection with such Offer and while the product is in stock and on the terms specified in connection with the Offer. Offers cannot be combined with other discounts unless expressly stated on our website. You may be required to enter any code or otherwise activate the relevant Offer before completing the purchase in order to take advantage of the Offer.
Returning ordered products may mean that you no longer meet the specific terms and conditions of the Offer, which may result in you no longer being able to receive a certain discount or having to return any gift. If, due to a completed return, you no longer meet the conditions of the relevant Offer and do not return the gift, we will calculate the value of your products based on what they would have cost without the Offer and make the refund accordingly. Otherwise, these purchase conditions also apply to Offers.
Bulk discounts, 3 for 2 promotions and other offers apply per current order.
When you return one or more products from a "Buy 3 Pay 2" or a "Volume Discount" offer due to a withdrawal or exchange, the offer will end and you will pay the regular price for the products you keep.
When you return part of the products from an order with an order amount above the free shipping limit due to a withdrawal or exchange and this results in a new total order amount below the free shipping limit, a shipping fee will apply.
In case of exchange: please note that you cannot combine your new purchase with your previous purchase's offer.
In the event of termination or withdrawal of an Offer, these purchase conditions apply to the products previously subject to an Offer.

12. LIMITATION OF LIABILITY

We do not accept any liability for indirect damage that may arise from the product.
We do not accept any liability for delays/errors due to circumstances beyond our control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or no delivery from suppliers.
Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.
Any information contained in size guides on product pages is not intended to guarantee that the products will fit but can be considered as a recommendation. If you have chosen a size according to the size guide and the product does not fit, you have the possibility to cancel your purchase according to the right of withdrawal and the terms and conditions of withdrawal.
All pictorial information should be considered as illustrations and cannot be guaranteed to reflect the exact appearance and nature of the goods.
We reserve the right for any typographical errors, product changes, price adjustments and possible color deviations.
In the case of medical conditions, you should always consult with a healthcare professional before starting to use our products.
Any information included or provided through materials on the website and marketing materials is not intended to be used as health advice or a substitute for information from licensed health care providers.

13. PRODUCT INFORMATION

We reserve the right for any typographical errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible.

14. INFORMATION OF COOKIES

According to the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to allow access to various functions. You can set your browser to automatically refuse cookies.

15. PERSONAL DATA

By shopping at jalkaasiantuntija.fi you accept our data protection policy and our processing of your personal data. We care about your privacy and do not collect more data than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.Jjalkaasiantuntija.fi is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to process your order and in cases where you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
We use Klarna as our checkout provider. This means that we may share your personal information such as contact details and order information with Klarna when the checkout is loaded, in order for Klarna to handle your purchase. Your personal data that is shared is processed according to Klarna's own data protection information.
15.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
15.2 What data do we store?
In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, e-mail address, IP address and purchase history.
Your data will be stored as long as we have a legal basis to process your data, for example to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
15.3 Legal basis
In the context of a purchase, your personal data is processed to fulfill the contract with you. Marketing, promotions and similar mailings are done with your consent.
15.4 What data is shared and for what purpose?
15.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also stored. The information is stored in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Klarna.
15.4.2 Shipping companies
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
15.4.3 Newsletters
If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
15.5 Right of access
Du har rätt att få utdrag av all information som finns om dig hos oss. Utdrag levereras elektroniskt i ett läsbart format.
15.6 Right of rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
15.7 The right to be forgotten
You can ask for the data concerning you to be deleted at any time. There are few exceptions to the right to erasure, such as if it needs to be kept because we have to comply with a legal obligation (for example, under the Accounting Act).
15.8 Data protection officer
Jalkaasiantuntija.fi is responsible for the storage and processing of personal data in the online store and ensures compliance with the rules.
15.9 How we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords. We use a Swedish platform, Quickbutik, operated by Quickbutik AB based in Helsingborg.

16. AMENDMENTS TO THE GENERAL CONDITIONS

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the website. The amended terms and conditions will be deemed to be accepted in connection with any order or visit to the website.

17. DISPUTE AND CHOICE OF LAW

Any disputes are primarily resolved in discussion with our customer service. - In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.